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Science Of Automotive Diagnostics

Diagnostic Charges Policy. Part 1

magic crystal ball

Magic crystal ball Snap-On MCB2410B

I need to explain about diagnostic charges as there is quite a lot of misunderstanding around this topic. This is going to be a long post, but I have very important considerations to say and I salute those who was able to finish this reading. Although if you don’t have time or sufficient reading skills you can jump right to Part 2 Continue reading “Diagnostic Charges Policy. Part 1”

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Diagnostic Charges Policy. Part 2

Read Part 1 here. Jump straight to Part 3 if you like to skip another 865 words.

What I can do to provide customers with better solution when it comes to diagnostics time charges?

After doing this job for two decades I have to admit I don’t have a complete solution that would be as good for me as it is for the customer (and vice versa). I have been working in different places with different policies, none of them were perfect for everybody.

Continue reading “Diagnostic Charges Policy. Part 2”

Diagnostic Charges Policy. Part 3

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Nissan Consult-III scan tool kit

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Peugeot / Citroen PPO/Lexia scan tool kit

Part 1Part 2

Now is what I want to try to see if this is going to work better for diagnostic time charges. I can think about many arguments pro et contra but unless I try I would not know for sure how this is going to work. There are two steps: Continue reading “Diagnostic Charges Policy. Part 3”

How Much Is It?

I have much lower overheads then bigger shops and I used to work hard to develop my business and build customer base. I’ll do my best to provide customers with the lowest price combined with the highest job quality as this is the way to get repeated business and genuine trust from people. My principle is to provide honest and professional advice on repair or maintenance needs rather then pushing on sales.

In all cases I provide customer with quote or at least some approximate estimate on cost of the job to ensure that final bill won’t come as a surprise. I believe this is the only right way to treat customer as price of any product is one of the most important factors for someone who needs to make a choice. My policy on diagnostic charges ensures that customer won’t be charged for inconclusive diagnostics or irrelevant checks that would not have any value.

Feel free to contact me with your inquiries. Please be advised that I would need your vehicle details in order to provide price estimates.

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About This Website

Right now I don’t have skills (or time to develop those skills) required to build a proper website for my business. It is also not economical to hire anyone to do it for me at the current scale of my business. So at this stage I have my website in a blog format on WordPress platform, this is not free, but pretty close to it. Don’t be too hard on this website, my skills in webdesign are very limited yet, my writing skills also have room for improvement. Feel free to leave your comments or contact me directly, any feedback is very welcome here.

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Mud Removal

Mud removal is a big issue when you have to do jobs on working trucks in Grande Prairie. When you have couple of inches of petrified mud on each and every part underneath its hard to do anything, never mention to do anything right. How to replace a seal or bearing without filling up a component full of dirt, sand, clay and gravel? How to check for voltage at the connector if connector is buried down there and glued together with concrete-like substance? I don’t see another way than call for mud removal time.

Continue reading “Mud Removal”

One Failed Part – Five Fault Codes

2015 Ford F-350 truck with 6.7 V8 Pover Stroke diesel with only couple of thousand kilometers on the odometer came to the shop with concern of Check Engine Light being on, reduced engine power and turbo pressure gauge showing max pressure all the time.

On the test drive I couldn’t verify loss of power or incorrect turbo pressure gauge operation, but engine light was on, indeed. Self-diagnostic test revealed four fault codes stored in PCM memory, one of them confirmed as current fault on KOEO test and one more code was detected after test drive when I run KOER test. Continue reading “One Failed Part – Five Fault Codes”

DEF Pump And SCR System

Here is DEF pump from current gen Ford SuperDuty trucks (aka “reductant pump” in Ford terminology). DEF stands for Diesel Exhaust Fluid. Also known as “urea” which is not quite correct as DEF is urea in water solution. Continue reading “DEF Pump And SCR System”

Wrong Use For Cable Tie

Got F-150 with “strange noise from the front” complaint. Took for a test drive and couldn’t hear anything wrong. Put the truck on the hoist and wow! Found brake caliper secured with cable tie:

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Customer’s “buddy” was doing a brake job for him just recently and looks like got caliper bolt broken (fracture spot has not even got corroded yet). Secured with cable tie instead and good to go, eh?

Surprisingly enough this was not a source of noise that customer was concerned about.

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